Skip to content Skip to sidebar Skip to footer
+254 722 533 771
Let’s Talk
Close

Conflict Resolution Training for Customer Service Teams

Customer-service, NewsMay 14, 20241KViews0Likes0Comments
Customer service teams often face difficult situations where conflicts arise due to misunderstandings, unmet expectations, or service issues. How they handle these situations determines customer satisfaction, brand reputation, and business success. At Delight Africa Limited, we provide corporate training solutions to help businesses develop customer service teams that effectively manage conflicts, de-escalate tense situations, and…

Read More

Customer Centric Sales. Training Strategies For Better Results.

Consulting, Customer-serviceApril 21, 20242KViews1Like0Comments
In today’s highly competitive market, sales success is no longer just about selling a product or service—it’s about understanding customer needs, solving their problems, and building long-term relationships. A customer-centric sales approach focuses on delivering value to the customer rather than just pushing a sale. At Delight Africa Limited, we help businesses develop customer-first sales…

Read More

Dealing With Difficult Customers. A Training Guide.

Consulting, Customer-serviceApril 21, 20242KViews0Likes0Comments
Every business encounters difficult customers at some point. Whether they are frustrated, angry, or simply demanding, how your team handles them can make or break customer relationships. Proper training equips employees with the skills to calm situations, provide solutions, and turn unhappy customers into loyal advocates. At Delight Africa Limited, we provide specialized training programs…

Read More