Delight Africa Limited., (“Delight Africa,” “Delight,” “we,” “us,” “our”) believes electronic privacy is crucial to the ongoing success of the Internet, whether as a commercial or an entertainment medium. Our policy is to keep the personal information we receive completely confidential and we will not disclose any individually identifiable information about our clients to any third party.
Whe you register with or contact us, we may require you to give us your name, contact information, business information, email address, website details, and details on your specific project requirements (“Inquiry Data”).
Your Personal Information includes, but is not limited to, your:
- contact Information, such as your name, address, e-mail address, phone number provided by your employer, or which you provide when you enroll as a user of the website, upload or submit activity information or any material via the website or request any information;
- communications you send us to submit queries or comments regarding the website or its content.
You are under no obligation to provide any Personal Information to us at any time.
USE OF PERSONAL INFORMATION
Delight’s primary goal in collecting personal information is to deliver a customized and personalized service to our clients. Delight also uses the personal information it collects to send clients email notifications of new features or services available, and other information that Delight feels might be of interest to its clients. In order to provide our clients with a more personalized, relevant and intelligent service, Delight regularly makes improvements to the Delight website. The collection of personal data greatly assists us in this improvement process by identifying the specific interests and needs of the many clients of Delight.
Because we collect information on our website for various reasons, we have outlined what information we collect and what we do with it in the following sections:
REGISTRATION AND/OR REQUEST FORMS
Our site contains registration and/or request forms that require users to give us contact information (such as their name and email address). We use customer contact information from the registration and request forms to send you information about our services and to contact you when necessary.
Delight Africa may send you e-mails or newsletters with information and offers about our services. You can opt out of such communications free of charge at any time by sending an e-mail to firstname.lastname@example.org.
If there is a change in control of Delight Africa Limited (whether by merger, sale or otherwise), the personal contact information we collect could be sold as part of that transaction and potentially could be used by the purchaser. Should a merger, sale or related business transaction ever take place between Delight and another company, a notice will be posted on the Delight website so that you may be made aware of any personal impact.
Technologies such as cookies, beacons, tags, scripts and other similar technologies are used by us and our service providers, technology partners or other third-party assets. These technologies are used to help administer the site, identify the total number of users, measure traffic patterns for research purposes, personalize or customize content so that a user’s preferences can be “remembered” when they return to the site, and to better manage content.
Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies the website uses last only for the duration of your session on the website and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.
- remember that you have used the website before; this means we can identify the number of unique visitors we receive and manage capacity;
- allow you to navigate the website more quickly and easily;
- collect statistical information about how you use the website so that we can improve the website and our content.
Some of the cookies used on the website are set by us and some are set by third parties who are delivering services on our behalf.
Most computer and some mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes useful additional information on cookies and how to block cookies using different types of browser. Please note that by blocking or deleting cookies you may not be able to take full advantage of the website.
When you visit the website we may automatically collect additional information such as the type of internet browser or mobile device you use, your IP address (the unique address that identifies your device on the internet) and the operating system of your device which is automatically recognized by our web server. We use this information to derive a broad, non-specific understanding of the locations from which you are accessing our services, to analyze trends, administer the site, track users’ movements around the site, and to gather demographic information about our user base as a whole and to personalize the website to users’ preferences.
This website contains links to other sites outside the Delight Africa domains. Delight Africa is not responsible for the privacy practices or the content of such websites.
Some areas of our site, such as the blog, are open to our clients and the public. Please remember that any information that you disclose in these areas becomes public information; you should exercise caution when deciding whether or not to disclose your personal information.
Upon request we will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes or is incorrect or outdated, you may correct, update, or amend it by contacting email@example.com. If you no longer desire our service, please contact firstname.lastname@example.org We will respond to your request to within 30 days.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When a user submits personal information, it is stored in secure operating environments that are not available to the public. This prevents any malicious use of your information. All financial information that is submitted to our site is encrypted and is stored on our payment gateway’s private servers, which are not accessible to the public.
DATA STORAGE AND DATA PROTECTION COMPLIANCE
Your data will be processed in data centers located in the United States of America, and as such, it may be subject to U.S. laws and it may be accessible to the Kenyan government, tribunals, law enforcement and regulatory agencies. The level of data protection established in the Republic of Kenya is lower than the one established within the East Africa Community. We will take measures to ensure that your Personal Information is stored safely with us; in particular, we maintain compliance with US Data Protection Acts and the General Data Protection Regulation within the EAC.
You have a legal right under data protection law to a copy of all the information held about you by us. On request we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your Personal Information for direct marketing purposes.
Delight provides users the opportunity to opt out of receiving communications from Delight. You may elect to avoid future communications from Delight by sending us an email at email@example.com with your username and email address.
DELETION OF YOUR ACCOUNT
If your membership is terminated for any reason, we will delete your contact information so that we retain only Anonymous Information in our databases, unless we are obliged to store your Personal Information for legal or billing reasons.
SERVICE QUALITY MONITORING
Many of our interactions may involve you calling us or our calling you. Please be aware that it is Delight’s general practice to monitor and in some cases record such calls for quality assurance purposes.
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